Discover how HQBeds helped increase the profitability of a guesthouse in Noronha.
Fernando de Noronha, one of Brazil’s most stunning destinations, is a true paradise known for its crystal-clear beaches and lush natural landscapes. However, behind the island’s beauty, entrepreneurs face unique challenges, especially when it comes to managing hospitality properties.
For a group of partners based in Florianópolis, overseeing four properties in Noronha was a complex task, particularly due to connectivity limitations and the challenges of remote logistics.
Discover how HQBeds became a crucial ally in this management journey, helping increase the profitability of all four properties in Fernando de Noronha. Read on!
6,8%
revenue increase in the first year of implementing the tool.
Remote Management
Conducted from Florianópolis via the HQBeds platform.
Triângulo Inn — Fernando de Noronha
Challenges encountered in managing a guesthouse in Noronha
Managing four properties remotely, particularly in a destination with connectivity limitations such as Fernando de Noronha, was a major challenge for the group of partners based in Florianópolis.
In the beginning, reservations and daily operations were handled manually through spreadsheets. This approach limited their ability to expand their presence on online travel agencies such as Booking.com and created operational bottlenecks that affected overall efficiency.
The group’s first property in Fernando de Noronha was Pousada Triângulo, which had only two rooms and was listed on just one OTA at the time.
According to businesswoman Elizandra Soares, being present on just one platform made it “easier to manage reservations in a spreadsheet without the risk of overbooking.” However, once they realized that expanding their presence on multiple OTAs could create operational challenges, the search for a more robust management system began.
Limited connectivity is no longer a problem with HQBeds.
The search for an efficient management system led the group of partners to discover HQBeds in 2018. After adopting the platform, they gained access to comprehensive solutions that addressed their hotel management needs and helped overcome the operational challenges they previously faced.
“We didn’t know what else to do, we held meetings with the people who managed our properties in the sales channels and it seemed like there was no way to solve it before HQBeds,” says Elizandra.
By leveraging the various modules and features available on the platform, including the booking engine, payment module, and inventory control tools, the group was able to centralize and optimize operations, even while managing properties remotely.
Limited connectivity in Fernando de Noronha was no longer an obstacle, as all the essential information and management tools were fully accessible through the HQBeds platform.
Triângulo Inn — Fernando de Noronha
Results obtained with the implementation of the HQBeds platform.
With the implementation of HQBeds, the group of partners experienced a significant transformation in the management of their hotel properties. By centralizing operations on a single, efficient platform, they were able to remotely oversee every aspect of the business, from reservations and inventory control to marketing initiatives.
“I do everything from Florianópolis. The management, which handles day-to-day operations, opens the system, and all the necessary information is there. I use the notes field a lot to leave indications and details of each reservation,” said Elizandra.
The ability to charge for reservations in advance, particularly those made through OTAs, was highlighted as a major improvement in financial control and cash flow management.
Additionally, the data analysis tools provided by the HQBeds system enabled the development of targeted strategies to increase the share of direct bookings, further enhancing the overall profitability of the business.
I always say that this partnership boosted our management and helped us a lot.
The satisfaction with the results led the partners to even consider expanding their offering, presenting HQBeds' solution to other inn owners in Noronha, sharing the benefits and ease they experienced in their own property management journey.
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