Política de Privacidade
Introduction
We, HQBEDS SISTEMA PMS LTDA, “HQBeds”, CNPJ: 24.951.430/0001-57, are committed to safeguarding your privacy. The purpose of this document is to clarify which information is collected from users of our websites “https://www.hqbeds.com.br” and “https://www.hqbeds.com.br/blog” and how such data is processed and used.
In order to provide our services, HQBeds, through its website and third-party applications, the device on which it is installed or accessed, and any devices synchronized with it, collects various data and information primarily aimed at providing you with an increasingly improved experience (collectively, “Users”). HQBeds recognizes that your privacy is extremely important, and therefore we take all possible measures to protect it. This Privacy Policy (“Policy”) is intended to inform you how your information and data will be collected, used, shared, and stored through our websites and related services.
Legal Basis for Data Collection
The processing of your personal information (i.e., any information that may potentially allow your identification by reasonable means; hereinafter referred to as “Personal Information”) is necessary for the performance of our contractual obligations toward you, for providing our services, for protecting our legitimate interests, and for complying with legal, regulatory, and financial obligations to which we are subject.
By using the Site, you agree to the collection, storage, use, disclosure, and other processing of your Personal Information as described in this Privacy Policy.
We encourage our Users to read this Privacy Policy carefully and use it to make informed decisions.
What Information Do We Collect?
We collect two types of data and information from Users.
1. Non-Personal Information
The first type consists of non-identified and non-identifiable information regarding a User that may be made available or collected through use of the Site (“Non-Personal Information”). We are not aware of the identity of a User from whom Non-Personal Information has been collected.
Non-Personal Information may include aggregated usage data and technical information transmitted by your device, including certain software and hardware information (such as browser type, operating system, language preference, access time, etc.) in order to improve the functionality of our Site. We may also collect information regarding your activity on the Site (for example, pages viewed, online browsing, clicks, actions, etc.).
2. Personal Information
The second type consists of Personal Information, which is individually identifiable information, meaning information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes:
- Device Information: We collect Personal Information from your device. This may include geolocation data, IP address, unique identifiers (such as MAC address and UUID), and other information relating to your activity through the Site, including pages visited, materials viewed, and forms submitted.
- Personal and organizational information provided voluntarily: When you complete a form on our Site, Blog, or landing pages, you may be asked to provide certain details such as full name, email address, job title, company name, business segment, and other related information.
How Do We Receive Information About You?
We receive your Personal Information from several sources:
- When you voluntarily provide your personal data by registering on our Site;
- When you use or access our Site as part of your use of our services;
- From third-party providers, services, and public records (e.g., traffic analytics providers).
How Do We Use Your Information?
We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.
We may use the information for the following purposes:
- To communicate with you, including sending service-related notices, technical information, and responding to customer support inquiries;
- To keep you informed about updates and new services;
- To display advertisements when you use our Site;
- To market our websites and products;
- To provide content related to our business through our blog, YouTube channel, and other company channels;
- For statistical and analytical purposes aimed at improving the Site.
In addition to the uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliates, and subcontractors.
We may also share Personal Information with trusted third-party service providers located in various jurisdictions worldwide for purposes such as:
- Hosting and operating our Site;
- Providing our services to you;
- Data storage and processing;
- Delivering and evaluating advertising campaigns;
- Providing marketing offers and promotional materials;
- Conducting research, technical diagnostics, or analytics.
We may disclose information if we believe in good faith that such disclosure is helpful or reasonably necessary to:
- Comply with applicable law, regulation, legal process, or governmental request;
- Enforce our policies (including our agreements);
- Investigate, detect, prevent, or address illegal activities, fraud, or security issues;
- Establish or exercise our legal rights or defend against legal claims;
- Prevent harm to our rights, property, or safety, or that of our Users or others.
User Rights
You may request to:
- Receive confirmation as to whether your Personal Information is being processed;
- Access your stored Personal Information;
- Receive a copy of the Personal Information you voluntarily provided in a structured, commonly used, machine-readable format;
- Request correction of inaccurate data;
- Request deletion of your Personal Information;
- Object to or request restriction of processing;
- File a complaint with a supervisory authority.
Please note that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements.
To exercise these rights, please contact us at:
📧
contato@hqbeds.com.br
Data Retention
We will retain your Personal Information for as long as necessary to provide our services and comply with legal obligations, resolve disputes, and enforce our policies. Retention periods are determined based on the type of information collected and the purpose of collection.
Cookies
We and our trusted partners use cookies and similar technologies in our related services.
Cookies may be:
a) Session cookies (temporary)
b) Persistent cookies
c) Third-party cookies
We also use Google Analytics to collect information about how users interact with the Site. Google Analytics collects your IP address on the date you visit, rather than your name or other identifying information.
Data Transfers Outside the EEA
Some data recipients may be located outside the European Economic Area (EEA). In such cases, data transfers will occur only to countries approved by the European Commission or under appropriate legal safeguards.
Marketing
We may use your Personal Information (such as name, email address, phone number) to provide promotional materials related to our services. You may opt out at any time. However, we may still send important service or administrative communications.
Corporate Transactions
We may share information in the event of a business transaction such as a merger, acquisition, or sale of assets.
Minors
The Site is not intended for children. We do not knowingly collect Personal Information from minors without appropriate consent.
Updates to This Policy
We reserve the right to modify this Privacy Policy periodically. Continued use of the Platform following changes constitutes acceptance of such changes.
Contact Us
For questions regarding this Policy or our practices, please contact:
📧
contato@hqbeds.com.br
App: HQBEDS SISTEMA PMS
Developer: Converta
1. Types of Personal and Sensitive Data Collected
The app may collect:
- Identification data (name, email address, profile photo);
- Location data;
- Device data;
- Usage data;
- Sensitive data (where permitted by law and with explicit consent).
2. Secure Data Processing Procedures
We implement technical and organizational measures such as:
- Encryption of sensitive data;
- Access restrictions;
- Regular security assessments.
3. Data Retention and Deletion Policy
We retain personal data only as long as necessary and securely delete or anonymize data when no longer required.
4. Data Sharing
We may share data with:
- Third-party service providers;
- Government authorities when legally required.
5. Your Privacy Rights
You have the right to access, correct, update, transfer, restrict, or delete your personal data.
6. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Continued use of the app constitutes acceptance of changes.
7. Contact
This Privacy Policy applies exclusively to the use of the app.